Hearts at Home Homecare

Hearts at Home Homecare is a home care agency in Chatteris, Cambridgeshire (PE16 6TT). It holds a CQC rating of Good.

About Hearts at Home Homecare

At Hearts at Home Homecare, we provide personalised care and support to people in Chatteris and across Cambridgeshire who want to remain living comfortably and safely in their own homes. We know how much it means to stay in familiar surroundings, and we work closely with each person and their family to make sure the care we provide genuinely fits their life, not the other way around. We support a wide range of people, including older adults, younger adults, and individuals living with dementia, a learning disability or autism, a mental health condition, a physical disability, or a visual or hearing impairment. Every person we work with has different needs and different routines, and we take the time to understand what matters most to each individual before we begin. Our team is made up of people who genuinely take pride in the care they provide. We invest in thorough training so that everyone working with us has the knowledge and skills to deliver thoughtful, consistent support, whether that is help with personal care, assistance throughout the day, or specialist support for more complex needs. We are proud that our most recent inspection by the Care Quality Commission awarded us an overall rating of good. That recognition reflects the effort our team puts in every single day, and it gives the families we work with confidence that their loved ones are in safe, capable hands. If you are thinking about arranging care for yourself or for someone close to you, we would love to have a conversation. There is no obligation, and we are happy to take things at whatever pace feels right. Getting in touch with us is the first step towards finding a care arrangement that truly works, and we are here to help make that as straightforward as possible.

Care provided at Hearts at Home Homecare

Read the full inspection report on the CQC website.

Common questions about Hearts at Home Homecare

Where is Hearts at Home Homecare located?

Hearts at Home Homecare is a home care agency based in Chatteris, Cambridgeshire (PE16 6TT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hearts at Home Homecare provide?

Hearts at Home Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Hearts at Home Homecare's CQC rating?

Hearts at Home Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 30 December 2021. You can read the full CQC report from the link on this page.

Does Hearts at Home Homecare provide dementia care?

Yes. Hearts at Home Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Hearts at Home Homecare

Can they support someone living with dementia at home?

Yes. Yes. Hearts at Home Homecare Limited Cambridgeshire is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Hearts at Home Homecare Limited Cambridgeshire covers roughly 10 miles from Chatteris.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Hearts at Home Homecare Limited Cambridgeshire has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hearts at Home Homecare Limited Cambridgeshire. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Hearts at Home Homecare

Dementia Care at Hearts at Home Homecare

Dementia erodes the ability to absorb surprises, so a predictable carer at a predictable hour does genuine clinical work. Dementia care is one of the registrations held by Hearts at Home Homecare Cambridgeshire. The house itself is already familiar, but the kitchen, the stairs and the front door want revisiting as the condition develops. Ask how carers respond to distress, to refusal of help and to repeated questioning, and how it is recorded. It is reasonable to ask what dementia training the staff have had and who oversees them. Decide early how the package would expand if someone could no longer be left alone.

Home Care at Hearts at Home Homecare

Care at home scales with need, which is its chief advantage and also the reason costs can creep up unnoticed. Hearts at Home Homecare Cambridgeshire in Chatteris holds a home care registration. A package can be one call a day or four, with longer sessions where support needs to be continuous. Hourly rates across the East of England commonly fall between £28 and £33, so a heavy package deserves comparison with care home fees. Inspectors rated the service good in December 2021. Ask for the written terms, the minimum call length, and the notice needed to change the schedule.

Older Person Care at Hearts at Home Homecare

Keeping someone at home often takes nothing more elaborate than a reliable carer twice a day. Hearts at Home Homecare Cambridgeshire is registered for older person care. The visits cover washing and dressing, prompting tablets, putting food together and noticing how a person is really managing. Cambridgeshire County Council carries out needs and financial assessments and may contribute towards a package. Ask how calls are timed, how many carers will attend over a month, and what happens when one is delayed. Whether evening or overnight visits are available should be confirmed rather than assumed.

Mental Health at Hearts at Home Homecare

Where a mental health condition shapes someone's week, a carer who is consistent and unhurried matters more than almost anything else. Mental health falls within the registration held by Hearts at Home Homecare Cambridgeshire. Ask what training carers receive, how a crisis out of hours is escalated, and how the agency liaises with community mental health teams.

Visual and Hearing Impairment at Hearts at Home Homecare

Sight and hearing loss are mostly accommodated by what a carer habitually does rather than by what the agency owns. Hearts at Home Homecare Cambridgeshire is registered to support visual and hearing impairment. Families should ask how communication preferences are recorded and how an unfamiliar carer is prepared before the first visit.

Younger Adults at Hearts at Home Homecare

A thirty year old and an eighty year old do not want the same thing from a carer, and the timetable should show it. Younger adults are included in what Hearts at Home Homecare Cambridgeshire is registered to support. Ask how far call times can move, whether support covers work, study or getting out, and how often the plan is reviewed.

Learning Disability and Autism at Hearts at Home Homecare

The best support for an adult with a learning disability or autism tends to be the least intrusive that still works, with routines and sensory limits respected. Hearts at Home Homecare Cambridgeshire is registered for learning disability and autism. Councils commission most such packages against a plan with reviews, so ask when the last review happened and who contributed.

Physical Disability at Hearts at Home Homecare

Equipment that fits the person, and a carer who knows when not to help, are what keep a physically disabled adult independent. Physical disability is among the categories Hearts at Home Homecare Cambridgeshire is registered for. Ask who arranges an occupational therapy assessment, whether carers will use installed equipment, and how tasks needing two carers are staffed.

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