Universal Complex Care
Universal Complex Care is a home care agency in Cambridge, Cambridgeshire (CB25 0HJ).
About Universal Complex Care
At Universal Complex Care, we provide home care to people living in Cambridge and the surrounding areas of Cambridgeshire. We work with individuals and families who need thoughtful, reliable support at home, whether that is help with daily routines, personal care, or more specialist assistance for complex needs. Our team supports a wide range of people, including older adults, younger adults, and those living with dementia, mental health conditions, physical disabilities, or visual and hearing impairments. We understand that no two people are the same, and we take the time to understand what matters most to each person we support. Care is arranged around the individual, not the other way around. We know how much it means to stay in your own home, in familiar surroundings, with your own routines and connections. That is why we focus on enabling independence wherever possible, while being there when extra support is genuinely needed. We aim to build consistent relationships between our staff and the people they care for, because trust and familiarity make a real difference to wellbeing. Families often tell us that clear communication matters as much as the practical support itself. We try to keep everyone in the loop, to listen when concerns arise, and to be honest about what we can offer. We would rather have an open conversation than leave anyone uncertain. We are registered with the Care Quality Commission and continue to work towards meeting the high standards that good home care requires. We welcome enquiries from individuals, families, and professionals who are exploring care options and would be glad to talk through how we might help. If you would like to find out more about what we can offer, please do get in touch. We are always happy to have a conversation.
Care provided at Universal Complex Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Universal Complex Care
Where is Universal Complex Care located?
Universal Complex Care is a home care agency based in Cambridge, Cambridgeshire (CB25 0HJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Universal Complex Care provide?
Universal Complex Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
Does Universal Complex Care provide dementia care?
Yes. Universal Complex Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Universal Complex Care
Can they support someone living with dementia at home?
Yes. Yes. Universal Complex Care Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Universal Complex Care Ltd covers roughly 10 miles from Cambridge.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Universal Complex Care Ltd has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Universal Complex Care Ltd. Actual fees depend on the room, the level of care and how it is funded.
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