Mercylink Care
Mercylink Care is a home care agency in Cambridge, Cambridgeshire (CB5 8LA). It holds a CQC rating of Requires Improvement.
About Mercylink Care
We at Mercylink Care Cambridgeshire are a home care agency proudly supporting individuals across Cambridge and the wider Cambridgeshire area. Our mission is simple: to help people continue living safely, comfortably and independently in the place they know and love most, their own home. Based within the CB postcode area, our team delivers personalised care throughout Cambridge and surrounding communities. Being a home care agency means we come to you, bringing tailored support directly into familiar surroundings, whether that is a family home, a flat in the city, or a quiet village property on the outskirts. There is no need to relocate, no need to adjust to unfamiliar rooms, and no need to leave behind treasured memories and neighbours. We simply become a trusted, friendly presence within the routines and rhythms already established. Our care covers a broad spectrum of needs, reflecting our commitment to inclusivity and expertise. We support older people who value a helping hand with daily living, alongside younger adults navigating their own individual journeys. Our team is experienced in dementia care, offering patient, compassionate support that prioritises dignity, reassurance and the small moments that matter. We also assist adults living with learning disabilities and autism, mental health needs, physical disabilities, and visual or hearing impairments. In practice, this means care plans are built around the person, never the diagnosis. Whether someone requires companionship and light assistance with household tasks, or more comprehensive personal care and complex support, our carers adapt with sensitivity and skill. Families can take comfort in knowing that communication remains open, that visits are reliable, and that loved ones are treated with warmth and genuine respect. Following our most recent CQC inspection in November 2022, Mercylink Care Cambridgeshire received an overall rating of Requires Improvement. We recognise what this rating represents and take it seriously. Encouragingly, the inspection recognised our strengths in the areas that matter most on a human level: we were rated Good for being Caring and Good for being Responsive, reflecting the compassion of our team and our ability to listen and adapt to the needs of the people we support. In the domains of Safe, Effective and Well led, we were rated Requires Improvement, and we are committed to ongoing development in these areas. We believe transparency is essential, and we welcome open conversations with families about the steps being taken to strengthen every aspect of our care. Choosing home care is a deeply personal decision, and we understand the weight families carry when exploring options for someone they love. If you are considering support for yourself or a relative in Cambridge or across Cambridgeshire, we warmly invite you to get in touch. We would be glad to talk through your situation, answer your questions, and help you understand how thoughtful, person centred care at home could make a meaningful difference.
Care provided at Mercylink Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 10 November 2022
Read the full inspection report on the CQC website.
Common questions about Mercylink Care
Where is Mercylink Care located?
Mercylink Care is a home care agency based in Cambridge, Cambridgeshire (CB5 8LA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Mercylink Care provide?
Mercylink Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Mercylink Care's CQC rating?
Mercylink Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 10 November 2022. You can read the full CQC report from the link on this page.
Does Mercylink Care provide dementia care?
Yes. Mercylink Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Mercylink Care
Can they support someone living with dementia at home?
Yes. Yes. Mercylink Care Cambridgeshire is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Mercylink Care Cambridgeshire covers roughly 10 miles from Cambridge.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Mercylink Care Cambridgeshire has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Mercylink Care Cambridgeshire. Actual fees depend on the room, the level of care and how it is funded.
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