Mercy Care
Mercy Care is a home care agency in Dartford, Bexley (DA1 4SL). It holds a CQC rating of Requires Improvement.
About Mercy Care
We at Mercy Care are a home care agency based in Dartford, proudly supporting individuals across the local community with compassionate, personalised care in the comfort of their own homes. Serving families throughout the DA postcode area and the wider Bexley locality, we believe that familiar surroundings play a vital role in wellbeing, and our team is dedicated to helping people live safely, comfortably, and with dignity where they feel most at ease. Operating from within the Dartford area, we are well placed to reach those living across nearby neighbourhoods in Bexley and the surrounding parts of London. Rather than asking loved ones to adapt to a new environment, we bring thoughtful, tailored support directly to their doorstep, allowing routines, memories, and cherished home comforts to remain at the heart of daily life. Our team offers a broad spectrum of care to meet the varied needs of the people we support. We specialise in Older Person Care, providing gentle assistance with everyday tasks such as personal care, mobility, meal preparation, and companionship, whilst always respecting the independence and preferences of each individual. Our Home Care support is designed to be flexible, whether someone requires a short visit each day or more comprehensive assistance throughout the week. For those living with dementia, we provide sensitive Dementia Care that focuses on maintaining calm, consistent routines and building trusting relationships. We understand how important continuity and patience are for individuals and their families navigating this journey, and we strive to bring reassurance to every visit. Our Mental Health support is delivered with empathy and understanding, recognising that emotional wellbeing is just as important as physical health. We work closely with individuals to promote confidence, stability, and a sense of purpose in daily life. We also support adults living with a Physical Disability, offering practical help that empowers people to remain active participants in their own lives, whether that involves assistance with mobility, personal care, or accessing the community. Our care for Younger Adults recognises that needs and aspirations differ across life stages, and we tailor our approach so that every person we support feels heard, respected, and encouraged to pursue what matters to them. At the heart of everything we do is a commitment to person centred care. Families tell us that peace of mind comes from knowing their loved one is treated as an individual, not a task, and this belief shapes every care plan we create. We take the time to listen, to understand life histories, preferences, and hopes, and to build relationships that go beyond the practicalities of care. Our most recent CQC inspection, carried out in July 2022, resulted in an overall rating of Requires Improvement. Within this inspection, we were rated Good in the Caring domain, a reflection of the kindness, compassion, and respect our team shows every day to the people we support. The domains of Safe, Effective, Responsive, and Well led were rated Requires Improvement, and we take this feedback seriously. We are committed to learning, listening, and strengthening every aspect of our work so that the quality of care we provide continues to develop. Transparency matters to us, and we welcome open conversations with families about the steps we are taking to improve. Choosing home care is a deeply personal decision, and we understand the worry that can come with searching for the right support for someone you love. If you are exploring care options in Dartford, Bexley, or the wider London area, we warmly invite you to get in touch. We would be delighted to talk through your situation, answer your questions, and help you understand how we might support your family. Whatever stage of the journey you are on, we are here to listen with warmth, honesty, and genuine care.
Care provided at Mercy Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 21 July 2022
Read the full inspection report on the CQC website.
Common questions about Mercy Care
Where is Mercy Care located?
Mercy Care is a home care agency based in Dartford, Bexley (DA1 4SL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Mercy Care provide?
Mercy Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Mercy Care's CQC rating?
Mercy Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 July 2022. You can read the full CQC report from the link on this page.
Does Mercy Care provide dementia care?
Yes. Mercy Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Mercy Care
Can they support someone living with dementia at home?
Yes. Yes. Mercy Care Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Mercy Care Limited covers roughly 10 miles from Dartford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Mercy Care Limited has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Mercy Care Limited. Actual fees depend on the room, the level of care and how it is funded.
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