Phoenix House
Phoenix House is a residential care home in Worcester, Worcestershire (WR2 5DJ). It holds a CQC rating of Requires Improvement.
About Phoenix House
Phoenix House is a residential home in Worcester supporting adults with a learning disability and autistic adults. We offer permanent places and respite stays. We want to be open about our current position. Our most recent overall rating from the Care Quality Commission is Requires Improvement. We would rather set that out here than leave a family or a professional to come across it elsewhere and wonder what else we had chosen not to mention. We understand what was identified, we are working through it, and we will go over the findings and our response with anyone who asks. What we are working towards is what this kind of support should always rest on. People known properly as individuals rather than looked after as a group. Staff who understand how each person communicates and who give them the time they need rather than hurrying them along. A routine that belongs to the person rather than to the building. Support that helps somebody do things for themselves instead of doing things to them. Records and reporting that are accurate and prompt. None of that is complicated to describe. Doing it consistently, every day and for everybody, is the work, and that is where our attention is. If you are considering a placement or respite here, please come and visit, ask us the difficult questions, and judge the house on what you actually find.
Care provided at Phoenix House
- Learning disability and autism support
- Respite care
- Last CQC inspection: 10 October 2019
Read the full inspection report on the CQC website.
Common questions about Phoenix House
Where is Phoenix House located?
Phoenix House is a residential care home in Worcester, Worcestershire, WR2 5DJ. You can view its exact location and get directions from the map on this page.
What type of care does Phoenix House provide?
Phoenix House is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.
What is Phoenix House's CQC rating?
Phoenix House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 10 October 2019. You can read the full CQC report from the link on this page.
Does Phoenix House offer respite or short-term care?
Yes. Phoenix House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Phoenix House
Can Mum or Dad stay here if their dementia gets worse?
No. Phoenix House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Phoenix House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Phoenix House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the West Midlands
Phoenix House has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
Indicative figures for the West Midlands, not a quote from Phoenix House. Actual fees depend on the room, the level of care and how it is funded.
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