Hillcrest Residential Home
Hillcrest Residential Home is a residential care home in Tyldesley, Wigan (M29 8JE). It holds a CQC rating of Good.
About Hillcrest Residential Home
At Hillcrest Residential Home, we provide a warm and homely environment for older adults living in Tyldesley, Wigan. We are proud to offer residential care, dementia care, mental health support and respite care, meaning that whatever someone's needs or circumstances, we are well placed to support them and their family. We understand that choosing a care home is one of the most significant decisions a family can make, and we do not take that responsibility lightly. From the moment someone walks through our door, whether for a short respite stay or a permanent home, we make it our business to get to know them as an individual. Their routines, preferences, life history and personal goals all shape the way we care for them day to day. Our team work hard to create an atmosphere that feels genuinely like home rather than an institution. Mealtimes, activities and daily routines are shaped around the people who live here, not the other way around. For those living with dementia or experiencing mental health difficulties, we take particular care to ensure that our approach is calm, consistent and person centred, because we know how much that consistency matters. We are pleased that our most recent inspection by the Care Quality Commission resulted in a rating of Good across the board. That rating reflects the effort our whole team puts in every day, and it gives families reassurance that the care we provide meets a recognised standard. That said, we are always looking at how we can do things better and we welcome feedback from residents and families as a normal part of how we operate. If you would like to find out more about life at Hillcrest Residential Home or arrange a visit, we would genuinely love to hear from you.
Care provided at Hillcrest Residential Home
- Older person care
- Dementia care
- Mental health care
- Respite care
- Last CQC inspection: 1 May 2018
Read the full inspection report on the CQC website.
Common questions about Hillcrest Residential Home
Where is Hillcrest Residential Home located?
Hillcrest Residential Home is a residential care home in Tyldesley, Wigan, M29 8JE. You can view its exact location and get directions from the map on this page.
What type of care does Hillcrest Residential Home provide?
Hillcrest Residential Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Respite care. The full list of services is shown on this page.
What is Hillcrest Residential Home's CQC rating?
Hillcrest Residential Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 May 2018. You can read the full CQC report from the link on this page.
Does Hillcrest Residential Home provide dementia care?
Yes. Hillcrest Residential Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Hillcrest Residential Home offer respite or short-term care?
Yes. Hillcrest Residential Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Hillcrest Residential Home
Can Mum or Dad stay here if their dementia gets worse?
Yes. Hillcrest Residential Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Hillcrest Residential Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Hillcrest Residential Home offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Hillcrest Residential Home is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the North West
Hillcrest Residential Home has not published its fees yet. These are typical weekly fees for the North West, so you know roughly what to expect before you call.
- Residential care: £800 to £1,050 per week per person, typical range
- Dementia care: £900 to £1,150 per week per person, typical range
Indicative figures for the North West, not a quote from Hillcrest Residential Home. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Hillcrest Residential Home
Respite Care at Hillcrest Residential Home
Respite bookings tend to fill up around school holidays and Christmas, so an early enquiry pays off. Hillcrest Residential Home is registered to take short stay residents. Ask what the minimum booking is, whether a trial stay can count towards a permanent move, and what paperwork is needed before arrival.
Dementia Care at Hillcrest Residential Home
Routine, a layout people can learn and staff who do not rush are the foundations of dementia care in a residential setting. Dementia care falls within the registration held by Hillcrest Residential Home. Ask how the home supports someone who becomes distressed in the evening, and what approach is taken when a resident wants to leave. Find out whether doors are secured and how that is balanced against freedom to move about. It is worth asking how the home works with families as the condition advances and decisions become harder. The willingness of a manager to talk plainly about these things usually says a great deal.
Residential Care at Hillcrest Residential Home
A residential home provides care staff around the clock but not nurses, which makes it right for people who need help with daily living rather than ongoing clinical treatment. Based in Tyldesley, Hillcrest Residential Home is registered for residential care. Meals, personal care, laundry, medication and company are the staples, with a programme of activities filling out the rest. Its most recent published inspection, carried out in May 2018, resulted in a rating of good. Where health needs grow, district nurses and general practitioners come in rather than the home employing nurses itself, so ask what would prompt a move elsewhere. Staying for lunch during a visit tells you more about a home than any brochure.
Older Person Care at Hillcrest Residential Home
What an older resident actually notices day to day is whether help arrives when it is wanted, whether meals are worth eating and whether anyone has time to sit down for a chat. Hillcrest Residential Home is registered to care for older people. Families should ask how morning routines work in practice, particularly whether residents are got up at a time of their choosing or to suit the rota. Night staffing is the question most worth putting directly, including numbers on duty and how quickly a call bell is answered. Fees in the North West commonly run from 800 to 1050 pounds a week, with the council usually paying between 650 and 800. Ask what falls outside the weekly fee, such as hairdressing, chiropody or outings.
Mental Health at Hillcrest Residential Home
Adults living with a mental health condition generally do best where the routine is steady, privacy is respected and nobody is treated as a diagnosis. Hillcrest Residential Home is registered to provide mental health support. Ask what experience the staff team has, how the home works with community mental health services, and what the plan is when someone becomes acutely unwell.
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