West Hall
West Hall is a residential care home in West Byfleet, Surrey (KT14 6EY). It holds a CQC rating of Outstanding.
About West Hall
West Hall is a residential care home in West Byfleet for older people, including those living with dementia, and we also support some younger adults whose needs suit a home of this kind. We help with washing and dressing, medication, meals and anything else that has become difficult, and we try to leave people in charge of everything else. Residents decide when they get up and go to bed, where they spend the day, what they eat and whether they want company or a quiet room with the door closed. For residents living with dementia we keep the house familiar and the staff consistent, explain what is happening as we go and take time to understand what is behind a change in mood rather than treating it as a problem to be managed. Families usually know a person far better than any assessment does, and what they tell us shapes how we work. Meals are cooked here, we ask people what they actually want to eat and nobody is hurried through a plate. There is somewhere pleasant to sit outside, and visitors are welcome at any reasonable time. Respite stays are available for family carers needing a break or for somebody regaining strength after illness. Please ring us if you would like to visit and look round properly.
Care provided at West Hall
- Older person care
- Dementia care
- Younger adults care
- Respite care
- Last CQC inspection: 26 June 2019
Read the full inspection report on the CQC website.
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Common questions about West Hall
Where is West Hall located?
West Hall is a residential care home in West Byfleet, Surrey, KT14 6EY. You can view its exact location and get directions from the map on this page.
What type of care does West Hall provide?
West Hall is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.
What is West Hall's CQC rating?
West Hall is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 26 June 2019. You can read the full CQC report from the link on this page.
Does West Hall provide dementia care?
Yes. West Hall supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does West Hall offer respite or short-term care?
Yes. West Hall offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about West Hall
Can Mum or Dad stay here if their dementia gets worse?
Yes. West Hall is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. West Hall is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. West Hall offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. West Hall supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
West Hall has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from West Hall. Actual fees depend on the room, the level of care and how it is funded.
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