The Willows
The Willows is a residential care home in Hindhead, Surrey (GU26 6GG). It holds a CQC rating of Good.
About The Willows
Here at The Willows, we offer residential care for adults in the heart of Hindhead, Surrey, surrounded by the beautiful countryside of the Surrey Hills. We are proud to support a wide range of individuals, including those living with learning disabilities or autism, physical disabilities, and visual or hearing impairments. We also welcome younger adults and offer respite care for those who need a short break or temporary support. We understand that choosing the right care home is one of the most significant decisions a person and their family will ever make, and we do not take that responsibility lightly. Our team takes the time to get to know each person who lives with us, understanding their routines, preferences, and what matters most to them in their daily life. Care here is genuinely built around the individual rather than shaped by a set template. Our recent Care Quality Commission rating of good reflects the commitment our staff bring to their work every day. We are always looking at how we can improve and grow, and we welcome honest feedback from residents and their loved ones as part of that ongoing process. Life at The Willows is about more than just meeting care needs. We want people to feel at home, to feel heard, and to enjoy a real sense of community. Whether someone is joining us for a short respite stay or making The Willows their long term home, we aim to ensure they feel settled, respected, and genuinely valued from the moment they arrive. If you would like to find out more about what we offer, or if you would simply like to come and have a look around, we would love to hear from you. We are always happy to answer questions and help families find the right path forward.
Care provided at The Willows
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 21 August 2019
Read the full inspection report on the CQC website.
How The Willows compares in Waverley
Measured against the 50 care homes registered in Waverley. The dark dot is this home.
- Size
- 10 places. Smaller than 44 of the 50 homes. The local average is 42 places.
- CQC rating
- Good. 34 of the 50 homes (68%) are rated Good or Outstanding. Across Surrey the figure is 72%.
- Latest report
- 21 August 2019. 39 of the 50 homes have published a newer inspection report since.
- Registered
- June 2014. 22 of the 50 homes registered more recently.
- Food hygiene
- 5 out of 5. The top rating, shared by 35 of the 42 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Waverley.
The local picture: Waverley
What the numbers say about care for older people in Waverley, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 17,100. Rising to 20,000 by 2035, up 17%
- People aged 85 and over: 5,200. Rising to 7,900 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 100. Surrey average is 90.
- Care homes, last 12 months: 0 opened, 0 closed. 2 changed owner, covering 106 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about The Willows
Facts from public registers, and what is close by.
- Registered with CQC
- 18 June 2014, so 12 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 3 August 2022.
- Run by
- Voyage 1 Limited, which runs 279 adult social care services in England. 240 of the 264 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near The Willows
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Royal Surrey County Hospital, Guildford, 11.3 miles away
It is about 11.3 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Haslemere Station, 1.6 miles away
- Liphook Station, 3.1 miles away
- Witley Station, 4.9 miles away
Around The Willows
- H: The Willows
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
More local care news for Surrey
Common questions about The Willows
Where is The Willows located?
The Willows is a residential care home in Hindhead, Surrey, GU26 6GG. You can view its exact location and get directions from the map on this page.
What type of care does The Willows provide?
The Willows is registered to provide residential personal care, with support that includes Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.
What is The Willows's CQC rating?
The Willows is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 August 2019. You can read the full CQC report from the link on this page.
Does The Willows offer respite or short-term care?
Yes. The Willows offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about The Willows
Can Mum or Dad stay here if their dementia gets worse?
No. The Willows is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. The Willows is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. The Willows offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. The Willows supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
The Willows has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from The Willows. Actual fees depend on the room, the level of care and how it is funded.
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