Haven House
Haven House is a residential care home in Haslemere, Surrey (GU27 2QG). It holds a CQC rating of Good.
About Haven House
We at Haven House are proud to offer compassionate residential care in the welcoming town of Haslemere, Surrey. Nestled within the leafy GU postcode area, our home provides a calm and supportive setting where residents can feel truly at ease, surrounded by the gentle charm of the South East countryside. Our home has been thoughtfully designed to feel just that, a home. The peaceful surroundings of Haslemere offer a tranquil backdrop for daily life, whilst the local community provides a familiar and friendly atmosphere that many of our residents and their families come to cherish. We believe that the right environment is the foundation of good care, and we work hard to ensure every corner of Haven House feels warm, comfortable, and welcoming. Our care is shaped around the individual, and we support a wide range of needs across different stages of life. We provide residential care for older people, alongside specialist support for adults living with learning disabilities or autism, and those with physical disabilities. We also welcome younger adults whose needs are best met within a nurturing residential setting, and we offer respite care for families who need short term support, whether planned in advance or arranged during a period of unexpected change. In practice, this means our team takes the time to truly understand each person who joins us, their history, their preferences, their routines, and the things that bring them comfort and joy. For families, it means peace of mind in knowing that a loved one is being cared for with dignity, patience, and genuine warmth. Whether someone is settling in for long term residential care or staying with us for a shorter respite break, we focus on creating an experience that feels personal, reassuring, and respectful at every turn. Haven House has been rated Good by the Care Quality Commission across every domain assessed, including Safe, Effective, Caring, Responsive, and Well led. Achieving Good across all five areas reflects the consistent standard of care our team strives to deliver every day. It is an external recognition that the support we provide is thoughtful, the leadership is steady, and the experience for residents is positive and meaningful. For families weighing up their options, we hope this offers an extra layer of confidence as you consider what is right for your loved one. Choosing a care home is one of the most significant decisions a family can make, and we understand the weight of that choice. If you are exploring residential care in Haslemere or the wider Surrey area, we would be delighted to hear from you. Please feel free to get in touch to learn more about life at Haven House, ask any questions you may have, or arrange a visit so you can experience our home in person. Whatever stage you are at in your journey, we are here to listen and to help.
Care provided at Haven House
- Older person care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Respite care
- Last CQC inspection: 12 December 2018
Read the full inspection report on the CQC website.
Common questions about Haven House
Where is Haven House located?
Haven House is a residential care home in Haslemere, Surrey, GU27 2QG. You can view its exact location and get directions from the map on this page.
What type of care does Haven House provide?
Haven House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Haven House's CQC rating?
Haven House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 December 2018. You can read the full CQC report from the link on this page.
Does Haven House offer respite or short-term care?
Yes. Haven House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Haven House
Can Mum or Dad stay here if their dementia gets worse?
No. Haven House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Haven House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Haven House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Haven House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Haven House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Haven House. Actual fees depend on the room, the level of care and how it is funded.
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