Prosignia - 14 Church Lane Avenue
Prosignia - 14 Church Lane Avenue is a residential care home in Coulsdon, Surrey (CR5 3RT). It holds a CQC rating of Good.
About Prosignia - 14 Church Lane Avenue
14 Church Lane Avenue is a small residential care home in Coulsdon, Surrey, supporting adults living with a learning disability or autism. We also offer respite stays for people who usually live at home with family. Being small is the point. It means the people who live here are known properly as individuals, that the house can run around them rather than around a rota, and that support is given by people who understand how each person communicates and what they can manage themselves. Residents have their own rooms and belongings, a genuine say in what is cooked and what happens at the weekend, and help with whatever they find harder, whether that is personal care, medication, managing money or getting out and about. We are careful to support without taking over. Independence only grows when someone is given the room to do the parts they can manage, even when that takes longer. Support is planned with each person rather than written about them, and reviewed honestly when things change. We give as much thought to what fills a good week as to care tasks, so college, work, friendships, hobbies, faith and time with family all count. Coulsdon and the surrounding area give us plenty to use locally. Our most recent overall rating from the Care Quality Commission is Good. You are welcome to visit and meet us.
Care provided at Prosignia - 14 Church Lane Avenue
- Learning disability and autism support
- Respite care
- Last CQC inspection: 28 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Prosignia Limited - 14 Church Lane Avenue. Report published 28 December 2019.
- 19 November 2019
- 2 places, 2 people were using the service at the time
Safe
Inspectors found that systems were in place to keep people safe from harm and abuse. There were enough staff who knew people well. People received their medicines as prescribed and were protected from the risk of infection.
Effective
Inspectors found that people received planned, person-centred support. The service worked closely with other health professionals to meet people's health needs. People were supported to have choice and control, and staff supported them in the least restrictive way possible.
Caring
Inspectors found that people were treated with kindness and respect. Staff spoke fondly about the people they supported. People's privacy and dignity were respected.
Responsive
Inspectors found that people received personalised care that met their individual needs. Support plans were individual to each person. They included life histories, preferences, likes and dislikes, and support needs. The provider asked families for feedback to improve the service.
Well-led
Inspectors found that the registered manager had a good overview of the service and was actively involved in people's care. There were effective systems to check the safety and quality of care.
Since the last inspection
Rated Good in December 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 19 November 2019: Routine inspection
- 5 April 2017: Routine inspection
- 10 October 2014: Routine inspection
- 15 June 2013: Routine inspection
- 23 July 2012: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Prosignia Limited - 14 Church Lane Avenue compares in Reigate and Banstead
Measured against the 73 care homes registered in Reigate and Banstead. The dark dot is this home.
- Size
- 2 places. Smaller than 72 of the 73 homes. The local average is 34 places.
- CQC rating
- Good. 52 of the 73 homes (71%) are rated Good or Outstanding. Across Surrey the figure is 72%.
- Latest report
- 28 December 2019. 50 of the 73 homes have published a newer inspection report since.
- Registered
- January 2011. One of the longer established homes. 59 of the 73 registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Reigate and Banstead.
The local picture: Reigate and Banstead
What the numbers say about care for older people in Reigate and Banstead, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 15,600. Rising to 18,300 by 2035, up 18%
- People aged 85 and over: 4,700. Rising to 7,000 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 2,100. Rising to 2,700 by 2035, up 27%
- Dementia diagnosis rate: 71%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 115. Surrey average is 90.
- Care homes, last 12 months: 2 opened, 3 closed. 1 changed owner, covering 53 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Planned and recent building work within 5 miles
- 4.4 miles: Oakhill House 64 Chart Lane Reigate Surrey. Application for a 10 bed care home through a change of use. Submitted 4 March 2026. Approved with conditions 5 June 2026.
- 4.5 miles: 32 The Avenue Cheam. Application for a 15 bed care home. Submitted 17 June 2025. Decision pending.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Prosignia Limited - 14 Church Lane Avenue
Facts from public registers, and what is close by.
- Registered with CQC
- 11 January 2011, so 15 years.
- Run by
- Prosignia Limited, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Prosignia Limited - 14 Church Lane Avenue
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- East Surrey Hospital, Redhill, 5 miles away
It is about 5 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Chipstead Station, 1.4 miles away
- Coulsdon South Station, 1.9 miles away
- Merstham Station, 1.9 miles away
Around Prosignia Limited - 14 Church Lane Avenue
- H: Prosignia Limited - 14 Church Lane Avenue
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
More local care news for Surrey
Common questions about Prosignia - 14 Church Lane Avenue
Where is Prosignia - 14 Church Lane Avenue located?
Prosignia - 14 Church Lane Avenue is a residential care home in Coulsdon, Surrey, CR5 3RT. You can view its exact location and get directions from the map on this page.
What type of care does Prosignia - 14 Church Lane Avenue provide?
Prosignia - 14 Church Lane Avenue is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.
What is Prosignia - 14 Church Lane Avenue's CQC rating?
Prosignia - 14 Church Lane Avenue is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 28 December 2019. You can read the full CQC report from the link on this page.
Does Prosignia - 14 Church Lane Avenue offer respite or short-term care?
Yes. Prosignia - 14 Church Lane Avenue offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Prosignia - 14 Church Lane Avenue
Can Mum or Dad stay here if their dementia gets worse?
No. Prosignia Limited - 14 Church Lane Avenue is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Prosignia Limited - 14 Church Lane Avenue is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Prosignia Limited - 14 Church Lane Avenue offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Prosignia Limited - 14 Church Lane Avenue has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Prosignia Limited - 14 Church Lane Avenue. Actual fees depend on the room, the level of care and how it is funded.
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