Phoenix House
Phoenix House is a residential care home in Newcastle, Staffordshire (ST5 0PN).
About Phoenix House
We at Phoenix House are proud to offer residential care in the heart of Newcastle, Staffordshire, providing a welcoming home for adults who need thoughtful, person centred support. Nestled within the ST postcode area of the West Midlands, our home is well placed for families across the local community and beyond. Our setting has been designed with comfort and accessibility in mind, offering a calm and homely environment where residents can feel truly at ease. Being based in Newcastle means we benefit from the warmth of a close knit town, whilst also enjoying convenient links for loved ones travelling to visit. Every corner of our home is intended to feel familiar and reassuring, supporting a sense of belonging from the very first day. At Phoenix House, we care for older people as well as younger adults, and we welcome individuals living with a wide range of needs. Our specialisms include residential care, support for people with a learning disability or autism, mental health support, and care for those living with visual or hearing impairments. We also offer respite care, giving family carers the reassurance of a trusted place to turn to when they need a short break, whether planned in advance or arranged at shorter notice. In practice, this breadth of experience means our team takes the time to understand each resident as an individual. We build care around personal histories, preferences, and daily routines, so that support feels natural rather than clinical. For someone living with a sensory impairment, that might mean adapting the way we communicate and organise the environment. For a younger adult with a learning disability or autism, it might mean encouraging independence and pursuing personal interests. For an older person, it may simply mean the quiet comfort of a familiar routine, a favourite chair, and a friendly conversation over a cup of tea. Families tell us that peace of mind comes from knowing their loved one is understood, respected, and safe. That is at the centre of everything we do at Phoenix House. We work closely with relatives, healthcare professionals, and the wider community to ensure care remains joined up and responsive as needs change over time. Phoenix House is currently listed as Not Yet Rated by the Care Quality Commission, which typically means the home is newly registered or awaiting its first full inspection. We welcome the opportunity that a first inspection will bring to demonstrate the standards we uphold every day, and we are committed to open, transparent care in the meantime. Families are always encouraged to visit, ask questions, and see our home for themselves. If you are exploring residential care in Newcastle for a loved one, we would be delighted to hear from you. Please get in touch to arrange a visit, discuss your questions, or simply learn more about life at Phoenix House. We are here to listen, to guide you gently through your options, and to help you feel confident in whatever decision is right for your family.
Care provided at Phoenix House
- Older person care
- Mental health care
- Learning disability and autism support
- Sensory impairment support
- Younger adults care
- Respite care
Read the full inspection report on the CQC website.
Common questions about Phoenix House
Where is Phoenix House located?
Phoenix House is a residential care home in Newcastle, Staffordshire, ST5 0PN. You can view its exact location and get directions from the map on this page.
What type of care does Phoenix House provide?
Phoenix House is registered to provide residential personal care, with support that includes Older person care, Mental health care, Learning disability and autism support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.
Does Phoenix House offer respite or short-term care?
Yes. Phoenix House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Phoenix House
Can Mum or Dad stay here if their dementia gets worse?
No. Phoenix House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Phoenix House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Phoenix House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Phoenix House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the West Midlands
Phoenix House has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
Indicative figures for the West Midlands, not a quote from Phoenix House. Actual fees depend on the room, the level of care and how it is funded.
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