Florence House
Florence House is a residential care home in Newcastle Under Lyme, Staffordshire (ST5 0AE). It holds a CQC rating of Good.
About Florence House
Florence House is a residential care home in Newcastle Under Lyme, Staffordshire. We support older people and younger adults, including people living with dementia or with mental ill health, people with a physical disability and people with a visual or hearing impairment. We also offer respite stays. We run the home as a household. Residents keep their own routines and their own things around them, choose how they spend the day and what they eat, and are helped with washing, dressing, medication and getting about in the way that suits them. Supporting a mixed group works when everybody is treated as an individual. Some people want quiet and routine, others want company and activity, and both are entirely reasonable ways to live. For people living with dementia, our team relies on knowing the person, their history and the things that reassure them. For those with a sensory impairment, we think carefully about lighting, sound and how we approach somebody. Families are welcome here at any reasonable time and we keep in touch with them honestly rather than waiting for a crisis. Our most recent overall rating from the Care Quality Commission is good. If you are looking at residential care locally, please arrange to visit, meet the team and take your time over the decision.
Care provided at Florence House
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 14 May 2022
Read the full inspection report on the CQC website.
Common questions about Florence House
Where is Florence House located?
Florence House is a residential care home in Newcastle Under Lyme, Staffordshire, ST5 0AE. You can view its exact location and get directions from the map on this page.
What type of care does Florence House provide?
Florence House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Florence House's CQC rating?
Florence House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 May 2022. You can read the full CQC report from the link on this page.
Does Florence House provide dementia care?
Yes. Florence House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Florence House offer respite or short-term care?
Yes. Florence House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Florence House
Can Mum or Dad stay here if their dementia gets worse?
Yes. Florence House is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Florence House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Florence House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Florence House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the West Midlands
Florence House has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
- Dementia care: £950 to £1,250 per week per person, typical range
Indicative figures for the West Midlands, not a quote from Florence House. Actual fees depend on the room, the level of care and how it is funded.
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