Hen Cloud House
Hen Cloud House is a residential care home in Leek, Staffordshire (ST13 6EQ). It holds a CQC rating of Requires Improvement.
About Hen Cloud House
Here at Hen Cloud House, we provide residential care for older adults in the heart of Leek, Staffordshire. Our home supports people living with dementia, those managing physical disabilities, and individuals with visual or hearing impairments. We also offer respite care for those who need a short stay, whether to recover after a hospital admission or to give family carers a well earned break. We want everyone who lives here to feel genuinely at home. That means knowing people as individuals, understanding what matters to them, and making sure daily life reflects their own preferences and routines rather than ours. Good care, in our experience, comes from listening carefully and being consistent, so we work hard to ensure our team really gets to know each resident and their family. We are transparent about where we stand. Our most recent CQC inspection resulted in a "requires improvement" rating, and we take that seriously. We have been working through a clear action plan to address the areas identified, and we are committed to being open with residents, families and regulators about the progress we are making. We believe honesty matters more than presenting a polished image, and families deserve to know exactly what we are doing to improve. Leek is a town with a strong sense of community, and we try to reflect that within our home. We encourage connections with the local area and welcome family involvement in day to day life here. Visiting, staying for a meal, or simply being part of conversations about a loved one's care are all things we genuinely encourage rather than just permit. If you would like to find out more or come and have a look around, please do get in touch. We are always happy to have an honest conversation.
Care provided at Hen Cloud House
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Respite care
- Last CQC inspection: 2 September 2023
Read the full inspection report on the CQC website.
Common questions about Hen Cloud House
Where is Hen Cloud House located?
Hen Cloud House is a residential care home in Leek, Staffordshire, ST13 6EQ. You can view its exact location and get directions from the map on this page.
What type of care does Hen Cloud House provide?
Hen Cloud House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.
What is Hen Cloud House's CQC rating?
Hen Cloud House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 2 September 2023. You can read the full CQC report from the link on this page.
Does Hen Cloud House provide dementia care?
Yes. Hen Cloud House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Hen Cloud House offer respite or short-term care?
Yes. Hen Cloud House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Hen Cloud House
Can Mum or Dad stay here if their dementia gets worse?
Yes. Hen Cloud House is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Hen Cloud House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Hen Cloud House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Hen Cloud House is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the West Midlands
Hen Cloud House has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,150 per week per person, typical range
- Dementia care: £950 to £1,250 per week per person, typical range
Indicative figures for the West Midlands, not a quote from Hen Cloud House. Actual fees depend on the room, the level of care and how it is funded.
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