West Bank Residential Home

West Bank Residential Home is a residential care home in Ross-on-Wye, Herefordshire, County of (HR9 5PQ). It holds a CQC rating of Good.

About West Bank Residential Home

We are West Bank Residential Home in Ross on Wye. We care for older people and younger adults, including people living with dementia and people with a physical disability. What we provide is residential care rather than nursing care, and we are straightforward with families about the difference so that nobody moves in somewhere unable to meet their needs. Within it, we help with washing, dressing and getting about safely, support people with medication, provide proper meals and make sure nobody is left alone all day unless that is what they prefer. The home is run around the people living in it. Nobody is woken to suit a rota, mealtimes bend around the person, and how somebody spends the day is their own business. Some like the lounge and the conversation that fills it, others would rather keep to their own room. Dementia care here rests on knowing the individual. We learn about the work somebody did, the family they raised and the routines that steady them, and we use that rather than correcting anybody about the present. We keep families in the picture, ring early when concerned, and welcome visitors whenever they want to come. Respite stays are available alongside permanent places. Our most recent CQC overall rating is good. Please get in touch to look round.

Care provided at West Bank Residential Home

Read the full inspection report on the CQC website.

Common questions about West Bank Residential Home

Where is West Bank Residential Home located?

West Bank Residential Home is a residential care home in Ross-on-Wye, Herefordshire, County of, HR9 5PQ. You can view its exact location and get directions from the map on this page.

What type of care does West Bank Residential Home provide?

West Bank Residential Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is West Bank Residential Home's CQC rating?

West Bank Residential Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 5 August 2023. You can read the full CQC report from the link on this page.

Does West Bank Residential Home provide dementia care?

Yes. West Bank Residential Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does West Bank Residential Home offer respite or short-term care?

Yes. West Bank Residential Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about West Bank Residential Home

Can Mum or Dad stay here if their dementia gets worse?

Yes. West Bank Residential Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. West Bank Residential Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. West Bank Residential Home offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. West Bank Residential Home supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the West Midlands

West Bank Residential Home has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from West Bank Residential Home. Actual fees depend on the room, the level of care and how it is funded.

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