Heartland Manor

Heartland Manor is a residential care home in Brockenhurst, Hampshire (SO42 7SJ). It holds a CQC rating of Good.

About Heartland Manor

We are Heartland Manor, a residential care home in Brockenhurst, Hampshire. We support older people and younger adults, including people living with dementia, people living with mental health conditions, people with physical disabilities and people with a visual or hearing impairment. Respite stays are available. That is a wide range of needs living under one roof, and it only works if we plan properly. Somebody who wants a sociable, busy day and somebody who needs quiet and an entirely predictable routine can both live well here, provided we pay attention to who needs what and when. So we ask, we observe, and we adapt rather than running everyone to the same timetable. The help itself covers personal care, medication, meals and mobility, and we give proper attention to access and communication where those matter. We are just as concerned with supporting what people can still do themselves, because independence lost unnecessarily is very hard to get back. Families and friends are welcome at any reasonable hour. We keep relatives informed about changes rather than waiting to be asked. Our most recent overall rating from the Care Quality Commission is good. Please ring us if you would like to look round.

Care provided at Heartland Manor

Read the full inspection report on the CQC website.

Common questions about Heartland Manor

Where is Heartland Manor located?

Heartland Manor is a residential care home in Brockenhurst, Hampshire, SO42 7SJ. You can view its exact location and get directions from the map on this page.

What type of care does Heartland Manor provide?

Heartland Manor is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Heartland Manor's CQC rating?

Heartland Manor is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 October 2018. You can read the full CQC report from the link on this page.

Does Heartland Manor provide dementia care?

Yes. Heartland Manor supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Heartland Manor offer respite or short-term care?

Yes. Heartland Manor offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Heartland Manor

Can Mum or Dad stay here if their dementia gets worse?

Yes. Heartland Manor is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Heartland Manor is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Heartland Manor offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Heartland Manor supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South East

Heartland Manor has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Heartland Manor. Actual fees depend on the room, the level of care and how it is funded.

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Browse all care homes in Brockenhurst.