The Haven
The Haven is a residential care home in Colchester, Essex (CO4 3BS). It holds a CQC rating of Good.
About The Haven
The Haven is a residential care home in Colchester for older people who need help with daily living, including many people living with dementia. We also offer respite stays. We are a house rather than an institution and we work to keep it feeling that way. People bring their own furniture and pictures, keep their own hours, choose where to spend the day and get help with washing and dressing at their own pace and as privately as we can manage. Meals are cooked here with real choice at each one, and food matters a great deal to how people feel. Dementia care here is largely about steadiness. Familiar faces, a predictable rhythm, and staff who know somebody's history well enough to understand what is behind a difficult afternoon. We gather that history with families when a person arrives and keep adding to it, so the knowledge belongs to the home rather than leaving with a shift. We keep an eye on health without turning the place into a clinic. If somebody seems unwell we act early, involve the surgery and the district nurses, and tell families what is happening rather than waiting to be asked. Respite stays can give a relative who cares at home a genuine break, and they let somebody get to know us gradually. Our most recent inspection by the Care Quality Commission rated the home good overall, and visitors are welcome at any reasonable time.
Care provided at The Haven
- Older person care
- Dementia care
- Respite care
- Last CQC inspection: 31 August 2023
Read the full inspection report on the CQC website.
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Common questions about The Haven
Where is The Haven located?
The Haven is a residential care home in Colchester, Essex, CO4 3BS. You can view its exact location and get directions from the map on this page.
What type of care does The Haven provide?
The Haven is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.
What is The Haven's CQC rating?
The Haven is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 31 August 2023. You can read the full CQC report from the link on this page.
Does The Haven provide dementia care?
Yes. The Haven supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does The Haven offer respite or short-term care?
Yes. The Haven offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about The Haven
Can Mum or Dad stay here if their dementia gets worse?
Yes. The Haven is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. The Haven is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. The Haven offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. The Haven is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East
The Haven has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,350 per week per person, typical range
- Dementia care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the East, not a quote from The Haven. Actual fees depend on the room, the level of care and how it is funded.
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