Cross Lane House
Cross Lane House is a residential care home in Wadhurst, East Sussex (TN5 7HQ). It holds a CQC rating of Good.
About Cross Lane House
Cross Lane House is a residential care home in Wadhurst, East Sussex, for older people who need care, company and a settled place to live. We are a house rather than an institution, and the day here has the ordinary shape of meals, conversation, fresh air and rest. Our care is residential rather than nursing. We help with washing and dressing, medication, meals, mobility and company, and we call in community health professionals whenever something more clinical is needed. Just as important are the things that are harder to write into a care plan: being listened to, having proper conversation, and somebody noticing when a resident seems quieter or less well than usual. We keep an eye on how people are eating and sleeping, because those are often the first signs that something needs attention. Respite stays are available as well. They give family carers a proper break, and they let somebody find out how the home feels before any permanent decision is taken. Our most recent overall rating from the Care Quality Commission is good. We would far rather you formed your own view than relied on ours, so please visit during an ordinary day, talk to the people who live here and ask us whatever you need to know.
Care provided at Cross Lane House
- Older person care
- Respite care
- Last CQC inspection: 24 September 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Cross Lane House. Report published 24 September 2019.
- 23 July 2019
- 18 places, 13 people were using the service at the time
Safe
Inspectors found that people received safe care and treatment and were protected from abuse. Staff understood their responsibilities to keep people safe, and risks were identified and managed. There were enough staff, the recruitment process was robust, and people received their medicines safely.
Effective
Inspectors found that staff had received relevant training and were supported in their roles. People's needs had been assessed, and care plans guided staff in how to give safe and personalised care. People were supported to have enough to eat and drink and to access the health services they needed.
Caring
Inspectors found that people told them staff were kind. People were treated with respect, and their dignity and privacy were protected. Staff supported people to express their views and involved them in decisions about their care.
Responsive
Inspectors found that people received a personalised service and described feeling in control of their care. Staff supported people to stay connected with people who were important to them and to follow their interests. People were supported to plan for care at the end of life, and people and relatives knew how to raise concerns.
Well-led
Inspectors found that staff and managers had a clear understanding of their roles and responsibilities. There were clear management systems to monitor quality and drive improvements. People and staff were involved in developments and said they could influence changes.
What people told the inspectors
People told inspectors that staff were kind and that they had confidence in them. Relatives described effective communication with staff and said they were always made welcome at the home.
I am very happy here, all the staff are kind. A person living at the home
Since the last inspection
Rated Good in September 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 22 April 2021: Inspection looking at part of the service
- 24 September 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 7 January 2017: Routine inspection, rated Good
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Cross Lane House compares in Rother
Measured against the 54 care homes for older people registered in Rother. The dark dot is this home.
- Size
- 18 places. Smaller than 41 of the 54 homes. The local average is 34 places.
- CQC rating
- Good. 44 of the 54 homes (81%) are rated Good or Outstanding. Across East Sussex the figure is 75%.
- Latest report
- 24 September 2019. 44 of the 54 homes have published a newer inspection report since.
- Registered
- January 2014. 24 of the 54 homes registered more recently.
- Food hygiene
- 3 out of 5. The same rating as 1 of the 45 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Rother.
The local picture: Rother
What the numbers say about care for older people in Rother, in East Sussex.
What care costs in East Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £929 | £1,500 to £1,809 (South East figure, because too few East Sussex homes publish this price. 107 homes. Median £1,600.) |
| Nursing care | £994 | £1,617 to £2,080 (South East figure, because too few East Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few East Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few East Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 17,700. Rising to 20,000 by 2035, up 13%
- People aged 85 and over: 4,800. Rising to 7,200 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,800 by 2035, up 23%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Care home beds per 1,000 people aged 75+: 93. East Sussex average is 88.
- Care homes, last 12 months: 0 opened, 1 closed. 5 changed owner, covering 194 beds.
- Care home beds filled across East Sussex: 83%. The 12 month average is 83%.
- Who pays, across East Sussex (estimate): 33% council, 47% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Cross Lane House
Facts from public registers, and what is close by.
- Registered with CQC
- 22 January 2014, so 12 years.
- Food hygiene rating
- 3 out of 5. Generally satisfactory. Last inspected by the local council on 12 June 2026.
- Run by
- Cross Lane Care Ltd, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Cross Lane House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Tunbridge Wells Hospital, Pembury, 8 miles away
It is about 8 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Wadhurst Medical Group, 2.9 miles away
- Lamberhurst Surgery, 3.2 miles away
- Fairfield Surgery, 3.8 miles away
Nearest dentists
- Country Dental Practice, 1.3 miles away (NHS.uk details)
- Lantern Cottage Dental Surgery, 3.4 miles away (NHS.uk details)
- Stonerock Dental Care, 4.6 miles away (NHS.uk details)
Nearest pharmacies
- Ticehurst Pharmacy, 0.3 miles away
- Wadhurst Pharmacy, 2.9 miles away
- Hawkhurst Pharmacy, 4.6 miles away
Nearest railway stations
- Stonegate Station, 2.7 miles away
- Etchingham Station, 3.2 miles away
- Wadhurst Station, 4.3 miles away
Around Cross Lane House
- H: Cross Lane House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Cross Lane House
Where is Cross Lane House located?
Cross Lane House is a residential care home in Wadhurst, East Sussex, TN5 7HQ. You can view its exact location and get directions from the map on this page.
What type of care does Cross Lane House provide?
Cross Lane House is registered to provide residential personal care, with support that includes Older person care, Respite care. The full list of services is shown on this page.
What is Cross Lane House's CQC rating?
Cross Lane House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 September 2019. You can read the full CQC report from the link on this page.
Does Cross Lane House offer respite or short-term care?
Yes. Cross Lane House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Cross Lane House
Can Mum or Dad stay here if their dementia gets worse?
No. Cross Lane House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Cross Lane House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Cross Lane House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Cross Lane House is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Cross Lane House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Cross Lane House. Actual fees depend on the room, the level of care and how it is funded.
Explore more
Browse all care homes in Wadhurst.