Millcroft
Millcroft is a residential care home in Horam, East Sussex (TN21 0HF). It holds a CQC rating of Good.
About Millcroft
Here at Millcroft, we offer residential care for older people in the heart of Horam, a quiet and welcoming village in East Sussex. We are proud to be a place where residents feel genuinely at home, supported by a team that takes the time to get to know each person as an individual. Our care is built around the people who live with us. We support older adults with their day to day needs, and we have particular experience in caring for those living with visual or hearing impairment. We understand that these conditions can affect how someone communicates and engages with the world around them, and we make sure our approach reflects that, working thoughtfully with each resident to ensure they feel confident and included in daily life. We also offer respite care, which can be a real lifeline for families and carers who need some time to rest and recharge. Whether someone stays with us for a short period or makes Millcroft their long term home, we aim to provide the same attentive, consistent care throughout. Our most recent inspection by the Care Quality Commission resulted in an overall rating of good, which reflects the hard work of our whole team and the standards we hold ourselves to every day. Horam is a lovely part of East Sussex, and our residents are able to enjoy the surrounding countryside and community as much as they wish. We believe that where you live matters, and we try to make the most of our setting. If you are considering care for yourself or someone close to you, we would always encourage you to come and visit us. There is no better way to get a feel for Millcroft than to walk through the door and meet the people who live and work here.
Care provided at Millcroft
- Older person care
- Sensory impairment support
- Respite care
- Last CQC inspection: 10 September 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Millcroft. Report published 10 September 2019.
- 15 August 2019
- 24 places, 20 people were using the service at the time
Safe
People told inspectors they felt safe living at the home. Inspectors found risks to people were managed effectively. Staff understood safeguarding and knew how to report suspected abuse. There were enough suitable staff, and medicines and infection control were managed safely. Incidents were recorded and monitored, and lessons were learned when things went wrong.
Effective
People told inspectors that staff had the skills to support them. Staff received the training and support they needed. People's needs and preferences were assessed, including their diverse needs. People were supported to have enough to eat and drink and to see health care services when needed.
Caring
People told inspectors that staff were kind. Inspectors saw good interactions throughout the inspection. People's dignity and privacy were respected. People were encouraged to be as independent as possible.
Responsive
Care was provided in a person centred way. Staff met people's information and communication needs and helped them keep contact with people who were important to them. People were encouraged to take part in activities and keep up their interests. People were confident that any complaints would be addressed. Staff supported people to plan for end of life care and respected their wishes.
Well-led
The registered manager was well regarded. They had a clear vision for the service, which staff understood and put into practice. Quality checks were in place and used to improve the service. People, relatives and staff were asked for their feedback, and meetings were held regularly.
What people told the inspectors
People told inspectors they felt safe and that staff had the skills to support them. People also said staff were kind. One relative said staff respected their family member's privacy.
Yes I do feel safe. There are nice carers about. They are there if you need them. A person living at the home
Since the last inspection
Rated Good in September 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 10 September 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 25 November 2016: Routine inspection, rated Good
- 7 November 2013: Routine inspection
- 10 April 2013: Routine inspection
- 11 June 2012: Inspection in response to concerns
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Millcroft compares in Wealden
Measured against the 47 care homes for older people registered in Wealden. The dark dot is this home.
- Size
- 24 places. Smaller than 37 of the 47 homes. The local average is 45 places.
- CQC rating
- Good. 32 of the 47 homes (68%) are rated Good or Outstanding. Across East Sussex the figure is 75%.
- Latest report
- 10 September 2019. 35 of the 47 homes have published a newer inspection report since.
- Registered
- January 2011. One of the longer established homes. 39 of the 47 registered more recently.
- Food hygiene
- 5 out of 5. The top rating, shared by 37 of the 39 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Wealden.
The local picture: Wealden
What the numbers say about care for older people in Wealden, in East Sussex.
What care costs in East Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £929 | £1,500 to £1,809 (South East figure, because too few East Sussex homes publish this price. 107 homes. Median £1,600.) |
| Nursing care | £994 | £1,617 to £2,080 (South East figure, because too few East Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few East Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few East Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Care home beds per 1,000 people aged 75+: 69. East Sussex average is 88.
- Care homes, last 12 months: 0 opened, 1 closed. 13 changed owner, covering 685 beds.
- Care home beds filled across East Sussex: 83%. The 12 month average is 83%.
- Who pays, across East Sussex (estimate): 33% council, 47% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Millcroft
Facts from public registers, and what is close by.
- Registered with CQC
- 14 January 2011, so 15 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 22 January 2026.
- Run by
- Millcroft & York Lodge Care Homes Limited, which runs 2 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Millcroft
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Eastbourne District General Hospital, Eastbourne, 10.2 miles away
It is about 10.2 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Quintins Medical Centre, 4 miles away
- Herstmonceux Integrative Health Centre, 4.3 miles away
- Hailsham Medical Group, 4.9 miles away
Nearest dentists
- Magpies Dental Practice, 0.4 miles away (NHS.uk details)
- Oak Lodge Dental Practice, 2.1 miles away (NHS.uk details)
- Colosseum Dental (Heathfield), 2.5 miles away (NHS.uk details)
Nearest pharmacies
- Manor Pharmacy, 0.4 miles away
- Procter Health Care Pharmacy, 2.5 miles away
- Procter Health Care Pharmacy, 2.5 miles away
Nearest railway stations
- Buxted Station, 6.6 miles away
- Uckfield Station, 7.2 miles away
- Berwick (Sussex) Station, 7.5 miles away
Around Millcroft
- H: Millcroft
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Millcroft
Where is Millcroft located?
Millcroft is a residential care home in Horam, East Sussex, TN21 0HF. You can view its exact location and get directions from the map on this page.
What type of care does Millcroft provide?
Millcroft is registered to provide residential personal care, with support that includes Older person care, Sensory impairment support, Respite care. The full list of services is shown on this page.
What is Millcroft's CQC rating?
Millcroft is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 September 2019. You can read the full CQC report from the link on this page.
Does Millcroft offer respite or short-term care?
Yes. Millcroft offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Millcroft
Can Mum or Dad stay here if their dementia gets worse?
No. Millcroft is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Millcroft is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Millcroft offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Millcroft is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Millcroft has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Millcroft. Actual fees depend on the room, the level of care and how it is funded.
Explore more
Browse all care homes in Horam.