Quality Reliable Care
Quality Reliable Care is a residential care home in Heathfield, East Sussex (TN21 0JL). It holds a CQC rating of Good.
About Quality Reliable Care
Quality Reliable Care is a residential home near Heathfield in East Sussex, supporting older people who need help with daily living rather than nursing care. We support residents with a physical disability and offer respite stays alongside permanent places. Our aim is that people keep as much of their own life as possible when they come here. Their own routines, their own belongings, their own preferences about food and company and how the day should go, and support to carry on doing whatever they can still manage themselves. Taking over is quicker and it is rarely the right answer. For residents with a physical disability, much comes down to getting the practical arrangements exactly right and then keeping out of the way. The right equipment used properly. Moving and handling done the way that particular person prefers, because they usually know better than anyone what works for them. Enough time allowed that nothing has to be hurried. Respite guests become part of the household from the day they arrive rather than visitors passing through. For many people a short stay is their first experience of a care home, and it should be reassuring. Our most recent overall rating from the Care Quality Commission is Good. You are welcome to come and look round, meet the people who live here, and ask whatever you would like to ask.
Care provided at Quality Reliable Care
- Physical disability support
- Respite care
- Last CQC inspection: 25 February 2020
Read the full inspection report on the CQC website.
How Quality Reliable Care Limited compares in Wealden
Measured against the 63 care homes registered in Wealden. The dark dot is this home.
- Size
- 12 places. Smaller than 48 of the 63 homes. The local average is 37 places.
- CQC rating
- Good. 45 of the 63 homes (71%) are rated Good or Outstanding. Across East Sussex the figure is 79%.
- Latest report
- 25 February 2020. 35 of the 63 homes have published a newer inspection report since.
- Registered
- January 2011. One of the longer established homes. 52 of the 63 registered more recently.
- Food hygiene
- 5 out of 5. The top rating, shared by 47 of the 52 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Wealden.
The local picture: Wealden
What the numbers say about care for older people in Wealden, in East Sussex.
What care costs in East Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £929 | £1,500 to £1,809 (South East figure, because too few East Sussex homes publish this price. 107 homes. Median £1,600.) |
| Nursing care | £994 | £1,617 to £2,080 (South East figure, because too few East Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few East Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few East Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Care home beds per 1,000 people aged 75+: 69. East Sussex average is 88.
- Care homes, last 12 months: 0 opened, 1 closed. 13 changed owner, covering 685 beds.
- Care home beds filled across East Sussex: 83%. The 12 month average is 83%.
- Who pays, across East Sussex (estimate): 33% council, 47% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Quality Reliable Care Limited
Facts from public registers, and what is close by.
- Registered with CQC
- 7 January 2011, so 15 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 28 February 2025.
- Run by
- Quality Reliable Care Limited, which runs 2 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Quality Reliable Care Limited
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Eastbourne District General Hospital, Eastbourne, 9.6 miles away
It is about 9.6 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Buxted Station, 6.4 miles away
- Berwick (Sussex) Station, 6.4 miles away
- Uckfield Station, 6.7 miles away
Around Quality Reliable Care Limited
- H: Quality Reliable Care Limited
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Quality Reliable Care
Where is Quality Reliable Care located?
Quality Reliable Care is a residential care home in Heathfield, East Sussex, TN21 0JL. You can view its exact location and get directions from the map on this page.
What type of care does Quality Reliable Care provide?
Quality Reliable Care is registered to provide residential personal care, with support that includes Physical disability support, Respite care. The full list of services is shown on this page.
What is Quality Reliable Care's CQC rating?
Quality Reliable Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 February 2020. You can read the full CQC report from the link on this page.
Does Quality Reliable Care offer respite or short-term care?
Yes. Quality Reliable Care offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Quality Reliable Care
Can Mum or Dad stay here if their dementia gets worse?
No. Quality Reliable Care Limited is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Quality Reliable Care Limited is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Quality Reliable Care Limited offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Quality Reliable Care Limited has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Quality Reliable Care Limited. Actual fees depend on the room, the level of care and how it is funded.
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