Otterhayes

Otterhayes is a residential care home in Ottery St. Mary, Devon (EX11 1RH). It holds a CQC rating of Good.

About Otterhayes

We at Otterhayes are proud to offer residential care in the beautiful market town of Ottery St. Mary, Devon, where our home provides a warm and welcoming environment for older people and younger adults alike. Nestled within the picturesque EX postcode area of East Devon, we combine the tranquillity of countryside living with the comforting familiarity of a close community. Our setting reflects the gentle character of Ottery St. Mary itself, offering residents a peaceful base from which to enjoy the rhythms of daily life. The surroundings support a calm atmosphere, and we strive to create spaces that feel like home rather than an institution, where personal preferences, routines, and small comforts are respected and encouraged. At the heart of what we do is a genuinely person centred approach to care. We specialise in supporting older people with residential care needs, whilst also welcoming younger adults and individuals living with learning disabilities or autism. Our team is experienced in supporting residents with visual and hearing impairments, adapting communication and daily routines so that everyone feels understood, included, and confident within our community. For families needing a little breathing space, we also offer respite care, providing short term stays that give loved ones the reassurance of safe, attentive support whilst carers take a well earned rest. In practice, this breadth of specialism means that residents receive care shaped around who they are as individuals, not simply the label of a condition. We take time to understand each person's history, interests, and aspirations, and we work closely with families to ensure that care plans genuinely reflect the whole person. Whether someone is joining us for a short respite stay or making Otterhayes their long term home, our aim is the same: to preserve dignity, encourage independence wherever possible, and create moments of joy in everyday life. We are proud that the Care Quality Commission rated us Good overall at our most recent inspection in August 2022, with Good ratings across every domain including Safe, Effective, Caring, Responsive, and Well led. For families, this consistency across all five areas offers meaningful reassurance. It reflects a home that not only delivers safe and effective support but also listens, adapts, and is guided by considerate leadership. Whilst ratings are only ever one part of the picture, we see this recognition as a foundation to build upon, and we remain committed to continual improvement in every aspect of life here. Choosing a care home is one of the most personal and important decisions a family can make, and we understand the weight of that choice. If you are exploring options for a relative in Devon and would like to learn more about life at Otterhayes, we warmly invite you to get in touch. We would be delighted to answer your questions, walk you through the support we can offer, and help you feel confident that your loved one will be met with kindness, respect, and genuine care.

Care provided at Otterhayes

Read the full inspection report on the CQC website.

Common questions about Otterhayes

Where is Otterhayes located?

Otterhayes is a residential care home in Ottery St. Mary, Devon, EX11 1RH. You can view its exact location and get directions from the map on this page.

What type of care does Otterhayes provide?

Otterhayes is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Otterhayes's CQC rating?

Otterhayes is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 August 2022. You can read the full CQC report from the link on this page.

Does Otterhayes offer respite or short-term care?

Yes. Otterhayes offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Otterhayes

Can Mum or Dad stay here if their dementia gets worse?

No. Otterhayes is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. Otterhayes is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Otterhayes offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Otterhayes supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South West

Otterhayes has not published its fees yet. These are typical weekly fees for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Otterhayes. Actual fees depend on the room, the level of care and how it is funded.

Explore more

Browse all care homes in Ottery St. Mary.