Penhayes

Penhayes is a residential care home in Exeter, Devon (EX6 8JB). It holds a CQC rating of Good.

About Penhayes

Penhayes is a residential home in Exeter supporting adults with a learning disability, autistic adults and people who live with mental health conditions. We offer permanent places and respite stays. This is the residents' home and we try never to lose sight of that. People choose how their rooms look, what goes on the shopping list, how they spend their days and who supports them with what. Our staff are there for the parts of life that are genuinely difficult, and we are careful not to take over things somebody can manage given a little time or a different approach. Communication runs through everything. Not everyone here uses speech, and where that is so we take real trouble to learn a person's own ways of telling us what they want and how they are feeling, then build their support around what they have actually told us. For people who rely on routine, we keep the week predictable and give plenty of warning when something will be different. When somebody is distressed, we look for what is behind it rather than treating the behaviour itself as the problem. Life here includes the ordinary domestic business of cooking, shopping and looking after the house, with people joining in as much as they wish, alongside getting out into Exeter, seeing family and friends and pursuing individual interests. We work openly with families, social workers and health colleagues in Devon. If you are considering Penhayes for someone, please arrange to visit and see how it works.

Care provided at Penhayes

Read the full inspection report on the CQC website.

Common questions about Penhayes

Where is Penhayes located?

Penhayes is a residential care home in Exeter, Devon, EX6 8JB. You can view its exact location and get directions from the map on this page.

What type of care does Penhayes provide?

Penhayes is registered to provide residential personal care, with support that includes Mental health care, Learning disability and autism support, Respite care. The full list of services is shown on this page.

What is Penhayes's CQC rating?

Penhayes is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 February 2019. You can read the full CQC report from the link on this page.

Does Penhayes offer respite or short-term care?

Yes. Penhayes offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Penhayes

Can Mum or Dad stay here if their dementia gets worse?

No. Penhayes is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. Penhayes is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Penhayes offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South West

Penhayes has not published its fees yet. These are typical weekly fees for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Penhayes. Actual fees depend on the room, the level of care and how it is funded.

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