Hartford Hey
Hartford Hey is a residential care home in Merseyside, Cheshire West and Chester (CH64 6US). It holds a CQC rating of Good.
About Hartford Hey
We at Hartford Hey are proud to offer a warm and welcoming residential care home in Merseyside, providing specialist older person care, dementia support, and respite stays for families across the North West. Nestled within the Cheshire West and Chester area, our home enjoys the peaceful character of the CH postcode region, offering residents a comfortable and homely environment in which to settle and thrive. The surrounding area provides a gentle backdrop for daily life, whilst the local community feel helps our residents maintain a sense of connection and belonging. We have carefully created a setting that feels less like an institution and more like a true home, where familiar routines, comfortable spaces, and a friendly atmosphere allow each person to feel genuinely at ease. Our care is centred around the individual needs of every resident. For those living with dementia, our team offers compassionate, patient, and personalised support, understanding that each person's journey is unique. We focus on preserving dignity, encouraging independence where possible, and providing gentle reassurance during moments of confusion or anxiety. Families can take comfort in knowing that their loved ones are cared for by a team who genuinely understand the complexities of memory loss and cognitive change. For older residents seeking long term residential care, we provide day to day support with warmth and respect, tailoring our approach to reflect personal preferences, life histories, and individual routines. Whether it is help with personal care, medication management, or simply a friendly chat over a cup of tea, our aim is to enhance quality of life in every possible way. We also welcome respite guests, offering short term stays that provide vital rest for family carers whilst ensuring their loved ones receive attentive, professional care in a safe and sociable environment. Respite can be a wonderful opportunity for older adults to enjoy new company, engaging activities, and a change of scenery, and it also gives families the peace of mind that comes with knowing everything is in trusted hands. Hartford Hey holds an overall CQC rating of Good, with Good ratings achieved across all five key domains: Safe, Effective, Caring, Responsive, and Well led. This consistent recognition reflects the dedication of our team and our ongoing commitment to delivering care that families can rely on. For loved ones searching for reassurance, this rating offers meaningful evidence that the care provided here meets the standards families rightly expect. Choosing a care home is one of the most important decisions a family can make, and we understand how much thought, emotion, and hope goes into that choice. We at Hartford Hey warmly invite you to get in touch, ask questions, and discover whether our home could be the right place for your loved one. Whatever stage you are at in your search, we are here to listen, guide, and support you with kindness and understanding.
Care provided at Hartford Hey
- Older person care
- Dementia care
- Respite care
- Last CQC inspection: 14 October 2017
Read the full inspection report on the CQC website.
Common questions about Hartford Hey
Where is Hartford Hey located?
Hartford Hey is a residential care home in Merseyside, Cheshire West and Chester, CH64 6US. You can view its exact location and get directions from the map on this page.
What type of care does Hartford Hey provide?
Hartford Hey is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.
What is Hartford Hey's CQC rating?
Hartford Hey is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 October 2017. You can read the full CQC report from the link on this page.
Does Hartford Hey provide dementia care?
Yes. Hartford Hey supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Hartford Hey offer respite or short-term care?
Yes. Hartford Hey offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Hartford Hey
Can Mum or Dad stay here if their dementia gets worse?
Yes. Hartford Hey is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Hartford Hey is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Hartford Hey offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Hartford Hey is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the North West
Hartford Hey has not published its fees yet. These are typical weekly fees for the North West, so you know roughly what to expect before you call.
- Residential care: £800 to £1,050 per week per person, typical range
- Dementia care: £900 to £1,150 per week per person, typical range
Indicative figures for the North West, not a quote from Hartford Hey. Actual fees depend on the room, the level of care and how it is funded.
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